Support

Please Note, You should have your User ID or Login Name and Password for NetKnow When you see User ID this is your User ID or Login name. This document assumes that Eudora or Netscape has been installed successfully. Any Items listed that are Bold are Icons or Buttons dealing with their respective programs.

Starting your E-Mail Program

Start Eudora or Netscape by:

Double clicking the program Icon
If your program asks you for your password hit Cancel

Configuring your E-Mail Program

Netscape / Mozilla Mail / Firefox

Choose Options
Then Mail and News Preferences
Click the Servers Tab In the Outgoing Mail (SMTP) Server:
Type: smtp.nk.ca
In the Incoming Mail (POP3) Server:
Type: pop3.nk.ca
In the POP3 User Name:
Type:<assigned pop3 login>
Next Click the Organization Tab
Check to make sure the Remember Mail Password is Not checked
Now Click OK

Eudora

Steps

Click Tools
Then Options Next
Make sure that Getting Started Icon is highlighted in the Category box
In the POP Account box type: <assigned POP3 username>@pop3.nk.ca
In the Real name box type your Name
Make Sure Offline (no connection) is NOT checked
Click Winsock (network, PPP, SLIP) radio button
Now click on Personal Information Ico
In the POP Account box type: <assigned POP3 username>@pop3.nk.ca
In the Real name box type your Name
In the Return Address box type: <assigned POP3 username>@pop3.nk.ca
Now click on Hosts Icon
In the SMTP box type: smtp.nk.ca
You can leave the PH & Finger box blank
Now click on Checking Mail Icon
In the POP Account box type: <assigned POP3 username>@pop3.nk.ca
You can leave everything else Unchecked
under Authentication Style: Make sure Password is checked
Now click on Sending Mail Icon
In the Return Address box type: User ID@mail.nk.ca
In the SMTP box type: smtp.nk.ca
You can check what you want on the list
Now click on Attachments Icon
Encoding Method is up to you
Click on the Attachments Directory Button and set the directory where you would like attachments put
Go through the rest of the Icons and set the settings to your Preferences
Now Click the OK Button

For More Information On Netscape & Eudora, Check Out Their websites at:
www.netscape.com/
www.eudora.com

Setting up Windows Dialer

Please Note: This document assumes Windows 95/98 has been installed successfully. Any Items listed that are Bold are Windows 95/98 Icons or Buttons

Installing the TCP/IP

Click on Start
Click on the Start button on the tool bar (usually on the lower left of your screen)
Select Settings Click on Control Panel
Double-Click on Network
Click on Add -> Protocol -> Add -> Microsoft in the left window
Click on TCP/IP in the right window
You may now see a new menu with green boards. (If you do not please skip the next 3 lines)
Click on Microsoft in the left window
Click on Dial-Up Adaptor on the right
Click on OK
Click on TCP/IP->
Click on Properties
Click on the IP Address Tab
Choose Obtain IP Address Automatically
Click on the DNS Configuration Tab
Choose Enable DNS
Make up a name for your computer and enter it into the Host field
You can use your User ID Click on the Domain field & enter in nk.ca
Click on the DNS Server Search Order field and enter in 204.209.81.1
Click on Add
Click on the DNS Server Search Order field and enter in 204.209.81.3
Click on Add Click on the Domain Suffix Search Order field again and enter nk.ca
Click on Add
Click OK at the bottom
Click OK at the bottom of Network
Proceed to the next step...
Click on Start
Select Settings Click on Control Panel
Click on Add/Remove Programs
Click on the Windows Setup Tab at the top
Click on Communications
Click on Details
Click on Dial-Up Networking so there is a checkmark beside it
Insert the appropriate Windows 95 diskettes (or CD ROM) when prompted
Click OK
Double-Click on Network
Click on Dial-Up Adapter
Click on Properties
Click on Bindings
Make sure there is a checkmark next to TCP/IP Click OK
Proceed to the next step...

Installing Dial-up Networking / Web Hosting Services

Installing Dial-up Networking

Click on Start
Select Programs
Select Accessories
Click on Dial-Up Networking
Double-Click Make new connection
Type Dial NetKnow for the name
Make sure the proper modem is selected
Click Next Press the Tab key
Type in 669-2002 in the phone number box
Click inside the Country Code Box Hit the "C" key Click on Canada
Click on Next
Click on Finish

A new icon in your Dial-Up Networking Window called "Dial NetKnow" will appear

Click the new "Dial NetKnow" icon with the RIGHT mouse button
Click on Properties
Click on Server Type
Make sure Type of Server reads: PPP: Windows 95, Windows NT 3.5, Internet
Make sure Log onto Network is NOT checked
Make sure Enable software compression is NOT checked
Make sure NETBEUI is NOT checked
Make sure that IPX/SPX is NOT checked
Click on the TCP/IP Settings button
Click on Specify Name Server Addresses
Enter 204.209.81.1 for the Primary DNS
Enter 204.209.81.3 for the Secondary DNS
Click OK
Click OK
Click on Configure
Click on Options
Click on Bring up terminal window after dialing
Click OK
Click OK
You may have to restart your computer at this point.

Making the Connection....

Double-Click "Dial NetKnow" in the Dial-Up Networking Window
Enter your NetKnow Login/Username in the User Name window (all lowercase)
Enter your NetKnow Account password in the password window (without any spaces in the password)
Click Connect

Contact us at: 780-669-2000 to get set up and for support. Prices does not include tax. All funds are in Canadian Dollars. By signing for our services, you have read and agreed with our Acceptable Use Policy and Disclaimer.